How to Open Your Account


Call Us

A water service account with GWD may be opened either by:

  • Telephoning the District's Customer Service Desk at (805) 964-6761, OR
  • By coming in to the District Office, 4699 Hollister Ave., located at the corner of Hollister and Puente, during business hours (8 a.m.- 5 p.m., Mon.- Fri.)

When you call in or come in to open an account, that account will be put in your name - you may not establish an account for another person.


Have the Following Ready

We'll need the following information when you open an account:

  • your name/spouse's name
  • service address of new account
  • whether you own or are renting at your new residence
  • your home and work telephone numbers
  • billing address
  • $29.00 fee for establishing a new account.

Determine If You Need to Have a Deposit Ready

If a customer is the property owner, no deposit is required unless customer has a previous record of late payments to the District.

Customers renting property must pay a deposit. The deposit is due before the water service can be put into the customer's name. Failure to make the deposit will result in a termination of water service for the customer.


You May Need to be at the Property When Service is Started

If the water supply has been disconnected at your new address and a District employee must come out to turn it back on, your presence may be required.