How to Open Your Account

1
Call Us
 

A water service account with GWD may be opened either by:

  • Telephoning the District's Customer Service Desk at (805) 964-6761, OR
  • By coming in to the District Office, 4699 Hollister Ave., located at the corner of Hollister and Puente, during business hours (8 a.m.- 5 p.m., Mon.- Fri.)

When you call in or come in to open an account, that account will be put in your name - you may not establish an account for another person.

2
Have the Following Ready
  We'll need the following information when you open an account:
 
  • your name/spouse's name
  • service address of new account
  • whether you own or are renting at your new residence
  • your/spouse's employer
  • your home and work telephone numbers
  • billing address
  • social security number
  • $26.46 fee for establishing a new account.
3
Determine If You Need to Have a Deposit Ready
 

If a customer is the property owner, no deposit is required unless customer has a previous record of late payments to the District.

Customers renting property must pay a deposit. The deposit is due before the water service can be put into the customer's name. Failure to make the deposit will result in a termination of water service for the customer.

4
You May Need to be at the Property When Service is Started
  If the water supply has been disconnected at your new address and a District employee must come out to turn it back on, your presence may be required.