Customer Service Counter Update

  • The Customer Service Counter has reopened.  The counter recently underwent a number of upgrades, including installation of an Americans with Disabilities Act (ADA) accessible service counter with a transparent partition and advanced HVAC systems to improve indoor air quality and ventilation. 
  • Customers are encouraged to wear a mask and stay home if they are ill. Mondays are typically the busiest days.
  • District customer service representatives are available from 8 a.m. to 5 p.m., Monday through Friday, by telephone at (805) 964-6761, or by email at Turn on Javascript! to answer questions and assist customers.
  • Customers can make payments using the Payment Drop Box located off the first driveway in the District parking lot, via telephone, or online at where customers can make a one-time payment or set up auto bill pay.
  • Paying your bill online is easy! Check out this video to learn how: